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Frequently Asked Questions

Below is a list of our most Frequently Asked Questions that we have received from users. Simply CLICK on question for the answer! For our Sell/Pawn/Consign FAQ, please CLICK here

 

-What is The Vape Trader?

-Does The Vape Trader Buy or Sell Vape equipment?

-Is The Vape Trader legal to use?

-Is The Vape Trader safe to use?

-How do I list my Vape equipment on The Vape Trader?

-How do interested buyers contact me about my ad?

-How much does it cost to list Vape equipment on The Vape Trader?

-What payment options do you offer for your premium ad posting services?

-Do you provide refunds for premium ad posting services?

-Why do you charge for posting ads?

-What Countries is The Vape Trader available in?

-Does The Vape Trader work?

-Does The Vape Trader offer an Auction style selling format?

-I lost my password, how do I recover it?

-Why do I need to include a social profile link in my listings?

-I am having trouble uploading photos, what should I do?

-Why was my listing not approved/published?

-How do I edit/delete/pause an ad?

-My item sold, what do I do next?

-How do I report a dishonest/fraudulent user or bad transaction?

-How can I Rate/Review past transactions?

-Can I dispute a review?

-How can I delete my account?

 

What is The Vape Trader?

We are a popular niche Classified Ad website, that works kind of like Craigslist, but specifically for Vape related equipment. The Vape Trader allows users from the United States and other countries (where Vaping is legal) to advertise Vape equipment that they want to Sell, Trade, or Buy. After posting a Classified ad interested buyers or traders can engage in conversation with ad posters directly from our site – via our private (email) messaging system, public comments, or any contact information you include in your ad. However, we are not involved at all with any transaction that may or may not result from posting on our site. Payment and shipping terms must be arranged independently between the buyer and seller and we assume no liability in any losses or damages as a result of using our site. We also now offer direct buying, pawn loan, and consignment programs for new or lightly used Vape equipment (see below).
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Does The Vape Trader Buy or Sell Vape equipment?

Yes! Due to popular demand, The Vape Trader recently launched a Direct Buying, Pawn Loan, and Consignment programs for new and lightly used authentic Vape equipment. For more information on these program please read our dedicated Sell/Pawn/Consign Frequently Asked Questions. If you would like to apply to one of these programs in order to receive a quote for your Vape item/s you can complete this form.
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Is The Vape Trader legal to use?

Under current United States federal laws The Vape Trader is completely legal to use, as long as you are 18 years or older or of legal age to use tobacco related products in the Locality you reside. Some States, Counties and other Local governments within the United States have enforced regulations that may differ from Federal regulations. It is your responsibility to understand and abide by any local Vaping restrictions, if they exist. If you reside outside of the United States you must check with your Countries current laws in regards to use and/or import/export regulations in place for Electronic Cigarette and Vaping related devices and liquid.
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Is The Vape Trader safe to use?

As with any Classified Advertising website there is the risk of dealing with Fraudulent and dishonest users. However, we have taken several measures to make our platform as safe as possible and we very much encourage and appreciate any assistance from the community to help moderate and keep the site a safe and healthy trading environment. As such, ads can now be flagged (go the bottom of page and click on ‘Report Problem’) and 2 or more reports on an ad (from separate users) will result in the ad being removed. Additionally, public comments can be made on all listings and we now implement an GEO IP matching protocol, where if the IP address of the poster does does not match the location stated on the ad, the ad will not be approved. Countries notorious for Internet scams (like Nigeria) have been blocked completely. Even with all of these security measures in place users should still always use their best judgment with any transactions they decide to enter or initiate, as The Vape Trader will not be held responsible for any losses or damages as a result of using our site. Please read our Protect yourself from Fraud article for few simple ways to help ensure safer transactions when using our platform. We recommend using Paypal (goods and services) or an independent Escrow service (such as Escrow.com) for any transaction that is not local and will involve shipping.
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How do I list my Vape equipment on the Vape Trader?

Listing on our Site is quite simple. However, before attempting to post an ad on our site please first read our posting Rules and Regulations. Afterwards (if you understand and agree to our rules), simply click on the ‘POST AN AD’ button located on the top right of every page. You must be registered and logged in to post. After that the process is quite simple: Make sure to select the correct category for you classified ad and follow the step by step process, completing each required field. Hold your cursor over the question mark if you are unsure what to put in any field and make sure to upload at least 1 picture of what you are selling or trading. After reviewing your ad, select your advertising package and complete the check out process to submit your ad. After your ad is submitted an administrator will review and publish it. If it is not approved you will receive an email stating why it was not and given a chance to make the necessary changes and submit it again. You can always contact us with any questions during the process.
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How do interested buyers contact me about my ad?

Buyers can use the contact form on your ad listing page to send you a direct (private) message about your ad. These messages will be sent to the email address associated with your account and can be replied to directly from your email. Users can also leave public comments (you will be emailed a notification), and may also contact you via the Social Profile link you provide. I.e. if you provide a Facebook link they may PM you on Facebook regarding the sell. Sellers can specify in their ad how they wish to be contacted and some elect to post their phone number or email address in their ad, so they may be contacted directly by interested buyers. This is completely up to the ad poster, however, we do not recommend posting personal information in your ad.

 

How much does it cost to list Vape equipment on The Vape Trader?

Please visit our Ad Pricing page for current ad posting rates. Currently, it is free to list (a 1 month ad) in all categories. 2 month ads cost $2.00 and 3 month long ads cost $3.00. Featured ads (displayed in our home page slider) cost $7.00. Membership packages are also available for resellers, dealers, and anyone else that wants to post more than 5 ads per month (up to 20). Ad pricing is subject to change at anytime. In the near future we will be moving to category pricing, where some categories will continue to be free to post to and others will require a small payment.
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What payment options do you offer for your premium ad posting services?

Currently we only offer Paypal as a payment gateway for our service. However, in the near future we plan on offering other payment options such as Bit Coin, Google Wallet, and direct Credit and Debit card payments. Please note that to pay with Paypal you are not required to have a Paypal account. You can use Paypal to process Credit and Debit card payments like any other payment processor and they provide a very secure payment processing system.
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Do you provide refunds for premium ad posting services?

If your ad is not approved/published for whatever reason/s, we will automatically refund your payment. However, if your ad is approved/published we do not offer any sort of refund.
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Why do you charge for posting ads?

There are several reasons why we may elect to charge for ads posted to the site. Primarily, because charging a small amount eliminates 99% of spam ads submitted to the site and because we are a business with operating costs required to stay online and moderated. Our service has a high success rate because we have invested a lot of time, money, and energy into operating it and marketing it to the correct demographics. Therefore, we believe it is fair to offer it as a premium service.
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What Countries is The Vape Trader available in?

We are now available in most all Countries that Vaping is legal in, with a particular focus on the U.S., U.K., Canadian, Australian, and Malaysian markets. In 2016 we will be Franchising our platform out locally (on Country specific domains) in each of these markets. A list of all Countries we are available (for posting from) can be found in this blog article. If your country is not listed there, and Vaping use and import/export is legal – you can comment on this article and we will consider adding your Country.
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Does The Vape Trader work?

We are the most popular Vape trading community online with over 1000 visitors each day looking to buy, sell, or trade vape mods and vape equipment. If you list your ad properly and price it competitively there is a very good chance you will get offers on your vape item. Please read our Tips for Sellers article to learn how to effectively sell on our platform. You can read reviews from several of our happy users or share your own review of our service HERE.
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Does The Vape Trader offer an Auction style selling format?

No we do not currently offer this and only offer a Classified Advertising style format. However, we are currently working on launching an Auction selling platform in early 2016. It is currently in Beta, with ongoing testing and development. If we are able to launch this platform as expected, we will announce it on our Blog and Social Media outlets as soon as it becomes available for public use.
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I lost my password, how do I recover it?

You can recover/reset your password HERE. As a security measure 10 failed login attempts within 10 minutes will temporarily lock you out. If you forgot your password, have tried resetting it and still can not login please feel free to contact us and we will help you out.
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Why do I need to include a social profile link in my listings?

This is simply an additional security measure to help buyers confirm the identity of sellers. Since the majority of transactions that result from ads on our site involve shipping (rather than local pickup) confirming that the seller is a real person or business is something all buyers should do. Providing a social link helps them do this. Now days most everyone has atleast 1 social profile (Facebook, Instagram, Twitter, Linkedin, Reddit, Google+). Any of these can be used. If you elect to put an invalid link in this field, we will put a link to our ‘Fraud Protection’ article on your behalf, to remind potential buyers to take extra precaution with sellers that they are unable to confirm the identity of.
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I am having trouble uploading photos, what should I do?

Our apologies if you are having trouble uploading images. Most image uploading issues are related to browser or operating systems being incompatible with our system or the image being too large to upload. This is a common issue even with large sites like Craigslist and eBay. If the flash uploader is not working please try switching to the browser uploader. If neither of these are working please resize your images and try again. If you are still unable to upload images please report your issue HERE. Please include which type of device (type of Smart Phone or Computer), Operating System (i.e.: Windows 8, IOS , Android) and Browser (i.e.: Firefox, Chrome, IE, Safari) you are using. This will help us troubleshoot and resolve the issue.
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Why was my listing not approved/published?

Currently, we manually review all ads posted to the site to reduce spam and fraudulent activity. Please allow 1-6 hours for your ad to be approved and published. If your listing was not approved you will receive a notification from us stating the reasons why and what you can do to fix the issues and re-submit the ad for approval. If your ad was not approved/published (after 24 hours) and you did not receive an email notification stating why, please check your spam box. If you can not find any notification please contact us.
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How can I edit or unpublish my ads?

To edit or pause (unpublish) ads simply login and go to your dashboard (top right link). From there you will see your ads and you can edit (click on the pencil next to the ad you want to edit) to change price, description, pics, or anything else. You can also pause an ad (click on the pause sign). Pausing ads will keep your ad on your dashboard but remove it from being live (available for others to see) on the site. If an item has sold you should mark the ad/item as sold (see below). We no longer support users being able to delete ads, as once it is deleted it is removed from our database and we or the user no longer has a record of the ad. Instead old (unpublished, sold, and expired) ads are manually deleted from our databases after a set amount of time.
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My item sold, what do I do next?

After your item has sold, log into your account to mark your item as sold. From your dashboard you can view your ads and click on the ‘Mark as sold’ option, which will do just that. Alternatively, you can pause your ad which will remove it from being published live but will keep the ad on your private dashboard if you decide to relist it or need to refer to it for any reason. We recommend the first option, as this helps us and our users see what items have sold. Marking as sold, rather than unpublishing also makes it easier for whomever purchased the item to review the transaction. After your transaction has completed and the buyer has received the item/s you were selling you should ask them to review your transaction (see below). Additionally, if you have a minute always appreciate feedback from our users. You can write a review of our service and let us know of anything we need to approve upon HERE.
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How do I report a dishonest/fraudulent user or bad transaction?

We encourage and appreciate community moderation to help keep The Vape Trader a safe and healthy trading environment. The Vape Trader now offers a seller/trader rating/review system for completed transations. Additionally, public comments can be made on all live listings (to warn others of the user or falsely advertised item) and ads can now be flagged (go the bottom of page and click on ‘Report Problem’). Three or more reports on an ad (from separate users) will result in the ad being removed. We also recommend reading our Protect yourself from Fraud article for few simple steps to help prevent getting into any bad situation to start with.
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How can I Rate/Review past transactions?

The Vape Trader now offers a seller/trader rating/review system. If you are a seller and have recently completed a transaction you should ask the buyer to review the transaction. They can go to your user profile (http://thevapetrader.com/author/USER-NAME) to rate and review the transaction. If you are a buyer and would like to rate/review a past transaction, you can do so by finding the listing page and clicking on the sellers user name. If the listing page is no longer available or you know their user name you can go directly to their profile page (http://thevapetrader.com/author/USER-NAME) to rate and review. If the listing is no longer available and/or if you need help locating the profile of a Seller/Trader that you would like to rate and review please feel free to contact us and we will help locate the profile of the user you wish to review.
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Can I dispute a review?

You can respond to any review you have received to explain your side of the story. If you believe a review was falsely written or is slanderous you may contact us with your reasoning and we will investigate and consider removing the review, depending on the claim.
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How can I delete my account?

For security purposes we do not support the deletion any accounts that have had active listings within 90 days or accounts that have negative feedback in this time. After this time has expired and if there is no negative feedback attached to your account please contact us, letting us know why you wish to delete your account, and we will manually delete it for you. Alternatively, you can just leave your account vacant and it will be automatically deleted after 1-2 years of no activity or use.
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If you have any further questions, not answered here, please feel free to contact us at any time and we will get back to you ASAP.

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